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BYJU’S is hiring for the position of a Customer Support Associate. For more such off campus drive udpates, internship drive updates, free udemy coupons, free test series be active on our website.
BYJU’S – The Learning App is the common brand name for Think and Learn Private Ltd., a Indian educational technology and online tutoring firm founded in 2011 by Byju Raveendran at Bangalore. In March 2019, it was the world’s most valued edtech company at $5.4 billion.
|Job Title||BYJU’S is hiring Customer Support Associate|
|Description||BYJU’S is hiring Customer Support Associate,Candidate must be excellent communication skills in English and Hindi,knowledge of additional languages would be an added advantage. Flexibility to work in rotational shifts during day and punctuality to work is a must.|
|Work Location||Banglore – INDIA|
|Employment Type||FULL TIME|
Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage. Flexibility to work in rotational shifts during day and punctuality to work is a must.
Key Accountabilities & Deliverables:
- Interact with customers through Calls (Voice Process)
- Focus on achieving targets based on call quality, connectivity, CSAT etc
- Maintains customer records by updating account information in the database.
- Understand the customers query and identify the customers need and give the best resolution to the customer.
- Recommend potential products or services to customers by analyzing customer needs.
- Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
- Focus on quality of work and documentation of the action as well.
- Be a team player and maintain team spirit, positive energy at work.
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