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Off Campus Drive 2020
Genpact is hiring for the position of Management Trainee. For more such off campus drives, internships and free courses be active on our platform.
|Job Title||Management Trainee at Genpact|
|Description||In this role, you will be responsible for all the activities related to Team Leading and Customer helpdesk process|
|Work Location||Gurgaon – INDIA|
|Employment Type||FULL TIME|
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
In this role of Management Trainee, you will be responsible for all the activities related to Team Leading and Customer helpdesk process which include:
- Handling emails, calls, voicemails, social media cases in Afrikaans and English language
- Handling a team of 04-06 agents
- Operations management
- People management
- Client management
- Working experience in medical/pharmaceutical role is preferred but not mandatory;
- People management experience
- Experience in Customer helpdesk/ Call center background/ contact center in a customer service environment.
- Good interpersonal skills
- Excellent SME knowledge of customer helpdesk process
- Good knowledge on MS Excel and Word.
- ERP knowledge like Salesforce will be an added advantage
- Excellent oral and written communication skills in Afrikaans and English language, the ability to read and interpret documents such as standard operating procedures and speaks effectively and informatively
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Apply Now : Click Here (Genpact Recruitment Drive link)